My password stopped working
Please note that SMU network passwords expire after 150 days. If your
password is not working check that the CAPS Lock for your keyboard is
turned off. Your SMU network password is used to access campus computers,
SMU email, Moodle, and SelfService. If you are having trouble accessing
one of these resources you may want to try another resource to make sure
the problem is with your password. If you are unable to access
any of the SMU Network resources you may want to try choosing a new
I want to change my network password.
Passwords can be changed at any University computer. If you login
with your expired password the system will notify you and give you the
opportunity to choose a new password. If you would like to choose a
different password, log in, press Ctrl-Alt-Delete, click Change password.
Type in your current password. Press tab. Type in your new password. Press
tab. Re-type your new password for verification. Press enter.
If you need to change the password from the internet use the
I need help changing my network password
If you are unable to choose a new network password using the
change password form please contact the ITS Help Desk (360-438-4338)
for a password reset. You can also request a password reset in person
from the ITS Help Desk, the O'Grady Library reference desk or the Copy
Resource Center in Old Main. Once your password has been reset you will
need to choose a new password before you can login to any of your SMU
Netowrk resources, as the default password is always expired.
Passwords must be 6 to 14 characters long. No previous passwords allowed. You
are encouraged to use unique passwords with a combination of characters,
numbers and letters. This will make your password more secure.