Employment opportunities

Position announcement

Closing date: Open until filled; however, applications will be considered and evaluated as they are received. Application packets must be submitted to the Office of Human Resources.

Position title: Help Desk Coordinator

Position summary:

Manage help-desk -- Responsible for development and implementation of technical support processes and procedures, evaluation and recommendation of Help Desk tools, development of Help Desk scripts, creation and publication of Help Desk materials and documentation, and design and implementation of reports to measure performance of Help Desk staff. May provide advice and assistance regarding PC- or network related problems. Provide second/third level software and hardware support for staff/faculty. Supervise and train work-study students for routine operations of the help desk when available. Maintain ITS Department and help-desk documentation, databases, and web site as directed. Manage user accounts, including Active Directory, Exchange, email, Self-Service and Moodle, for students, faculty and staff on the local area network. As time permits, assist with training of end users in various software applications. (See job description)

Minimum qualifications:

  • At least two years working experience and proficiency with MS Windows, and MS Office Professional in a customer support or helpdesk role.
  • Excellent customer service, communications, interpersonal, and communications skills.
  • Associates degree or equivalent experience.
  • Proven ability to troubleshoot technical problems related to network access and desktop applications.
  • Successfully pass a criminal background check.

Preferred qualifications

  • Working knowledge of Windows Server operating system management.
  • Experience with higher education software systems such as Moodle or PowerCAMPUS.
  • Experience administering Active Directory
  • Experience with a serve request tracking system

Application procedures:

To be considered for this position, applicants must submit the following to human resources (hro@stmartin.edu):

  • Application of employment. (PDF Version) (MS Word Version)
  • Cover letter specifying interest and how their background has prepared you for this position.
  • Current resume.
  • Brief statement which highlights how your work experience and background will contribute to the Catholic Benedictine philosophy of education.  To better understand the Catholic, Benedictine Values in an Educational Environment," we are providing a link to a well written article on the subject: http://www.osb.org/acad/benval1.html.
  • Copies of transcripts indicating degree confirmation. Official transcripts will be required of the successful candidate
  • .
  • If you are contacted for an interview, we also will require your authorization to order a background check before any employment offer can be finalized. Please print the background check authorization form and bring it with you to the interview.

The principles of the Catholic Benedictine tradition, equal employment opportunity, and nondiscrimination are fundamental to the mission, goals, and objectives of Saint Martin’s University. The University does not discriminate in employment or in the delivery or administration of its educational programs, policies, scholarship and loan programs, athletic or other University programs on the basis of sex, sexual orientation, race, color, religion (except as a bona fide occupational qualification for certain select positions), marital status, national or ethnic origin, military or veteran status, age, or disability.

Students or employees with concerns or complaints about discrimination on the basis of sex in employment or an education program or activity, or any other inquiries related to the University's non-discrimination policy, may contact the following individual:

Cynthia Johnson
Director of Human Resources/Title IX Coordinator
5000 Abbey Way SE, Lacey WA 98503
360-491-4700
CJohnson@stmartin.edu

Consistent with the requirements of Title IX of the Education Amendments of 1972 and the regulations adopted under that law, the University has designated the above individual as the University's Title IX Officer, responsible for coordinating the University's Title IX compliance. Individuals may also contact the Office for Civil Rights, U.S. Department of Education, 915 2nd Avenue, Room 3310 Seattle, WA 98174-1099, Telephone: (206) 220-7900, TDD: (206) 220-7907.