Program mission statement
Saint Martin’s University event services strives to provide guests with a
professional, comfortable, pleasant and efficient conference experience that
is rooted in Our Benedictine Values. We shall provide quality products,
services, and hospitality for the benefit of all and strive to offer a venue
that serves the social, cultural, and educational attributes of the
University, the regional community, and the world.
Program goals, objectives and outcomes
The goal of Saint Martin’s University event services is to provide
exceptional products and services that support the SMU mission and its
community; as well as that of the general external community. To meet its
commitments to its many constituents, event services shall perform
outstanding customer service that is deeply rooted in the traditions of
Catholic Benedictine heritage, values, and hospitality. Constituents will
discover that event services facilities are versatile, accommodating, and
can meet all of their event needs and expectations. The practices of SMU
event services will impress upon its constituents the understanding and
value of the Saint Martin’s experience.
Accordingly, event services three goals will enhance the understanding of
the commitment to the core undertaking and process.
SMU internal and external constituents will discover that event services
facilities are versatile and can meet their needs and expectations.
- All staff and student employees will be skilled in front-line
customer service. Students will be able to set up and operate
cutting edge audio-visual equipment and can do event set-up and
SMU internal and external constituents perceive that the conference
Center is welcoming, accessible, and hospitable to all.
- Customers shall have access to top of the equipment and
technology. The SMU community and external constituents shall
recognize that scheduling of events is equitable to all
Summer Conferencing Program will expand.
- We plan to increase youth sports groups by five percent annually
and strengthen marketing efforts on-line and in events journals.