Printer is not working

Networked printers

When you first logged in, did you accidentally hit escape?

If you accidentally hit escape, you will have to save your current work to the computer you are on and log out, then log back in again.

Did you turn your printer off the night before?

If so, check to make sure your printer is on.

Are you sure that your computer is printing to the printer you want?

What is the name of the printer in the print dialog box when you select print?

Is the printer you are trying to print to a network printer or is it connected to another computer?

If it is a network printer, try logging out and logging in again to reset the connection to the server. If it is a printer connected to someone else's computer, make sure that the computer to which it is connected is on.

Do you get a printer out of paper error or does the printer just sit and act like it wants to print, but nothing is coming out?

Check the printer to make sure there is paper in the paper tray. Check the lights on the printer to see if one green light is on. If a red/orange light is on there is either a paper jam, it's out of paper or it's out of toner.

Have you set page size to Letter in Page Setup?

To check choose Select All (usually under Edit) and select page setup. Ensure Letter is selected as page size.

Is what you are trying to print a document from the Internet or a website?

Check to see if there is a Print this page button. If not, you may have to highlight the text from the site, copy it and paste it into a word document to print it. Some sites contain content that cannot be printed.

Turn the printer off for about ten seconds and then on again.

If this fails, try restarting the computer, try another computer or try printing to another printer.

Non-networked printers
(ones usually used in offices)

  • Try printing a small document
  • Check that all the cables are correctly plugged in
  • Check that the printer is turned on
  • Check that the printer is correctly chosen in the Print menu
  • Restart both the printer and the computer
  • Reselect the printer
  • Reinstall the printer drivers
  • If possible, try a different printer cable or a different printer of the same type
  • Try the printer on a different machine
  • Bring the printer in for service