Position title: Technology Coordinator
Reports to: Director of the Library
This position coordinates and provides support and training for the software, hardware, and multimedia equipment available in the Information Commons and throughout the library. Responsibilities include supervising, training, and scheduling student employees assigned to the Information Commons. This position requires competence in the use and support of Microsoft Office and the ability to become equally competent in supporting the multimedia, communication, and instructional technologies available in the library. Saint Martin’s University’s O’Grady Library is exploring new learning environments, both virtual and physical, and this position will take a lead role in providing the technology support these new spaces require.
Mission and strategic plan
The position supports the academic success of Saint Martin’s students, which is central to the University’s mission. The Technology Coordinator provides students with the technology support and training they need to carry-out their research and to develop effective presentations or other research products. These are core information literacy and communication skills students need to succeed at Saint Martin’s and beyond. In terms of the strategic plan, this position furthers the University’s efforts to improve teaching and learning (Fifth Imperative) by providing the technology support needed as the University and O’Grady Library seek to expand and enhance learning environments (Objective 5.3) through such endeavors as creating a Learning Commons.
Level of supervision and supervisory responsibility
General Direction: The employee carries out work assignments in accordance with the policies and objectives established by the supervisor. The employee plans and organizes the work, determines the work methods which will be employed and assists in determining priorities and deadlines. Completed work is reviewed in terms of the employee’s effectiveness in producing the expected results.
Responsibilities and essential functions
Information Commons staffing and support
- Schedules the staffing of the Information Commons service desk, which relies largely on student employees as the first point of contact for patrons.
- Supervises student employees assigned to the Information Commons and trains them in customer service skills, technology support, the resources and contacts they need to know to assist patrons, and opening and closing procedures.
- Trains and supports librarians, library staff, and student workers in providing basic technology support in the Information Commons, classrooms, and the library’s multimedia center. This includes the use and basic trouble-shooting of multimedia equipment, document cameras and other classroom equipment, printers, copiers, and scanners.
- Assigned regular shifts in the Information Commons, where in addition to providing technology support assists students and other patrons in identifying appropriate research tools, developing basic search strategies, and obtaining resources in the collection or through Summit or traditional interlibrary loan. Refers patrons with complex research questions to librarians for follow-up.
- Participates in the administrative planning and policy implementation of the library’s work study program.
Technology training and support—students, faculty, and staff
- Provides technology support and troubleshooting to students and faculty in the Information Commons, the library’s multimedia center, and the computer classrooms. Refers network and hardware problems to the ITS Help Desk as appropriate and follows up with the Help Desk on such problem’s resolution.
- Provides technology training to students, faculty, staff, and members of the monastic community through individual consultations, small groups, scheduled workshops, classroom sessions, online activities, and other appropriate means of delivery. Training topics may include Microsoft Office, Moodle, Camtasia, web conferencing, basic video recording and editing, basic audio editing, and photo editing.
- Collaborates with the university’s Instructional Designer on faculty training.
- Develops technology guides, tutorials, and other training and support materials—online or printed as appropriate.
Technology support—library staff
- Provides basic trouble-shooting and support of a variety of library systems, including ILLiad for interlibrary loan and EZProxy for remote database access. Works closely with the Electronic Services Librarian who has administrative responsibility for these systems.
- Assists in the maintenance of the library website, overseeing the technology pages, as well as processing updates for other areas of the site received from librarians and other staff. Works closely with the Electronic Services Librarian who has administrative responsibility for the library’s web presence.
- Serves as the library’s liaison to Saint Martin’s Integrated Technology Services (ITS). Working with ITS, plans for, coordinates, and participates in new installations and upgrades of library computers.
- Troubleshoots hardware and software problems on library computers; resolves problems that fall within the library’s purview and refers others to ITS.
- Maintains, supplies, and troubleshoots multimedia equipment, copiers, and scanners, arranging for service with ITS or vendors as appropriate.
- Works closely with Circulation to train circulation staff and student employees on the maintenance of multimedia and computer equipment available for checkout and the processes they should follow.
- Maintains and develops the library’s knowledgebase on technology support.
- Participates in planning for the purchase and implementation of new library technologies.
- Prepares technology-related statistics and reports for library planning and decision-making or for inclusion in reports to local and national library organizations and assessment bodies.
- Supervises, maintains, and, in collaboration with the registrar, schedules library classrooms.
- Cross-trains in circulation and other library departments as appropriate, providing backup support as necessary.
- Participates in library planning, goal-setting, and policy development. Serves on library, university and consortia committees.
- Works collaboratively with colleagues in CLIO, PSAIL, Orbis Cascade and other consortia to support resource sharing, information sharing and professional development.
- Attends local, regional, or national meetings, workshops, and conferences as appropriate to update skills, learn new technologies, and enhance knowledge and understanding of developments in technologies applicable to a university.
- Participates in the university’s emergency response plan.
- Other projects as assigned.
- Bachelor's degree.
- One years’ experience providing technology support.
- Strong familiarity with Microsoft Office.
- Experience with web development and basic knowledge of HTML and CSS.
- Ability to work evenings or weekends as backup.
- Successfully pass a criminal background check.
- Experience providing group training or classroom instruction in an academic setting.
- Experience with video and audio editing software.
- Proficient in and capable of providing effective technology support for Microsoft Office, video editing, audio editing, and other presentation or communication technologies available in the library.
- Competent in web development and knowledgeable of HTML, CSS, and other standards and technologies used in building library web sites.
- Effectively trains, supervises, and evaluates student employees assigned to the Information Commons, assigning and directing their work and establishing performance standards.
- Familiar with available library resources and able to perform basic library research competently.
- Designs and provides effective technology training to students, faculty, and staff in classroom, individual, and online settings.
- Competently performs routine technology maintenance, effectively troubleshoots technology problems, and articulately refers problems to ITS or external technical support as appropriate.
- Capacity and willingness to learn new software and technologies quickly.
- Attention to detail.
- Communicates effectively, both verbally and in writing, and with a variety of audiences and individuals from diverse backgrounds.
- Delivers exemplary patron service to library users by resolving problems effectively and treating them in a professional and welcoming manner.
- Understands university and library policies relevant to library services, technology use, and the website and other forms of communications; makes certain that decisions and actions are informed by these policies.
- Solves complex problems using intelligence, creativity, common sense, collaboration, hard work, and persistence as appropriate.
- Manages multiple projects and responsibilities effectively.
- Adapts readily to changing needs, conditions, and work responsibilities.
- Accepts personal responsibility for the quality and timeliness of his or her work and can be relied upon to achieve results with little need for oversight.
- Builds and maintains student, faculty, and staff satisfaction with the resources and services offered by the library and University.
- Develops constructive working relationships characterized by respect, cooperation, collaboration, and communication.
- Understands the University’s and the library’s mission, the relevance of library and instructional technologies to these missions, and uses this knowledge to inform decisions and to identify actions that support organizational goals.
- Must be supportive of a Catholic, Benedictine philosophy of education.
The physical demands described here are representative of those that must be
met by an employee to successfully perform essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
- Moves objects (less than 40 pounds) short distances (less than 20 feet).
- Ability to be mobile campus wide for appropriate business needs.
- Observes, compares, or monitors data to determine compliance with prescribed operating standards.
- Operates a variety of standard office equipment requiring continuous or repetitive arm-hand movements.
- Reading, writing, speaking, hearing, standing, bending, sitting.
- Learning and comprehending.
- Requires visual concentration on detail.
- Manual dexterity and precision required for keyboarding.
- Must be able to sit for long periods at a time at a computer.
- May occasionally be required to deal with distraught people.
- Must be able to concentrate on details and process complex information while experiencing frequent interruptions.
- Must be able to communicate effectively with people at all levels under stressful conditions.
The principles of the Catholic Benedictine tradition, equal
employment opportunity, and nondiscrimination are fundamental to the
mission, goals, and objectives of Saint Martin’s University. The
University does not discriminate in employment or in the delivery or
administration of its educational programs, policies, scholarship and
loan programs, athletic or other University programs on the basis of
sex, sexual orientation, race, color, religion (except as a bona fide
occupational qualification for certain select positions), marital
status, national or ethnic origin, military or veteran status, age, or
Students or employees with concerns or complaints about discrimination on the
basis of sex in employment or an education program or activity, or any other
inquiries related to the University's non-discrimination policy, may contact the
Director of Human Resources/Title IX Coordinator
5000 Abbey Way SE, Lacey WA 98503
Consistent with the requirements of Title IX of the Education Amendments of
1972 and the regulations adopted under that law, the University has designated
the above individual as the University's Title IX Officer, responsible for
coordinating the University's Title IX compliance. Individuals may also contact
the Office for Civil Rights, U.S. Department of Education, 915 2nd Avenue, Room
3310 Seattle, WA 98174-1099, Telephone: (206) 220-7900, TDD: (206) 220-7907.