Closing date: This recruitment will remain open until the
position is filled.
Position title: Technology Coordinator
Work schedule, salary/wage: Typically Mon-Thurs 9:30 a.m. – 6:00 p.m. and Fri 8:45 a.m. - 5:15 p.m.; $2,541.67 monthly, $30,500 annually
Job type: Full-time; Exempt
The O’Grady Library’s Technology Coordinator supports students and faculty in the use of digital media and technologies to enrich teaching, learning, and research at Saint Martin’s. The position coordinates the operation and maintenance of the technology resources and services in the library—the Multimedia Center, Information Commons, two technology classrooms, and equipment for checkout. A key responsibility is providing workshops and individualized consultations on topics such as video editing, lighting basics, podcasting, screencasts, poster design, Moodle, or Word basics. Another is training student workers to maintain library technologies and support our patrons who use them. This position requires proficiency with multimedia software such as Adobe Creative Suites, knowledge of video cameras and other production tools, experience developing and delivering training, and ability to field basic desktop support questions in a Windows/Office lab setting. Saint Martin’s University’s O’Grady Library continues to explore and enhance learning spaces, both virtual and physical, and this position will take a lead role in providing the technology resources and services for these spaces that our students and faculty need.
Essential functions and responsibilities:
Training and Hands-on Support
- Develops workshops and offers individualized consultations to assist students, faculty staff, and members of the monastic community with multimedia projects, including video production, audio production, screencasts, digital exhibitions, presentations, and posters. Offers workshops and assistance on office applications and other productivity tools.
- Assists faculty in identifying and implementing the most appropriate tools and technologies to enhance teaching and learning in their classes. Provides training and individual consultations on various instructional technologies, including the university’s course management system (Moodle), screen casts (Camtasia Relay), blogs, and web conferencing and collaboration tools. Collaborates with the Center for Scholarship and Teaching and the ITS Help Desk on faculty training, as appropriate.
- Trains and supports student workers and, as appropriate, library staff in providing basic technology support in the Information Commons, the two classrooms, and the Multimedia Center; including the use and basic troubleshooting of Office, multimedia equipment and software, classroom equipment, printers, copiers, and scanners. Trains student workers on equipment maintenance.
- Develops technology guides, tutorials, and other training and support documentation.
Multimedia Center and Information Commons
- Coordinates the maintenance of technologies available throughout the public areas of the library—the Multimedia Center, Information Commons, and technology classrooms—as well as the equipment available for checkout, keeping all in optimal working order and users effectively supported. Works with the university’s Integrated Technology Services Help Desk or vendors as appropriate to remedy any problems as quickly as possible. Establishes and maintains schedules for maintenance of library equipment.
- Assigned regular shifts in the Information Commons, where in addition to providing technology support, assists students and other patrons in identifying appropriate research tools, developing basic search strategies, and obtaining resources in the collection or through Summit or traditional interlibrary loan.
- Promotes the Multimedia Center and the library’s other technology resources and services by maintaining an active web and social media presence, using campus message boards, and developing brochures or posters, among other means.
- Evaluates media equipment, emerging technologies, and/or service needs, consulting with faculty, ITS, and library staff, and recommends purchases, additions, or changes.
- Maintains an up-to-date inventory of the library’s media and other equipment, monitoring for loss and obsolescence.
Other Technology Support
- Serves as the library’s liaison to Saint Martin’s Integrated Technology Services (ITS) and library staff’s primary contact for technology issues.
- Working with ITS, plans for, coordinates, and participates in new installations and upgrades of library computers.
- Orders multimedia and other equipment for the library, working with vendors and/or ITS as appropriate.
- Assists in the maintenance of the library website, overseeing the technology pages. Works closely with the Electronic Services Librarian who has administrative responsibility for the library’s web presence.
- Participates in the administrative planning and policy implementation of the library’s work study program.
- Cross-trains in circulation and other library departments as appropriate, providing backup support as necessary.
- Participates in library planning, goal-setting, and policy development. Prepares technology-related statistics and reports for library planning and decision-making or for inclusion in reports to local and national library organizations and assessment bodies. Serves on library, university and consortia committees.
- Works collaboratively with colleagues in the Orbis Cascade Alliance and other consortia to support resource sharing, information sharing and professional development.
- Attends local, regional, or national meetings, workshops, and conferences as appropriate to update skills, learn new technologies, and enhance knowledge and understanding of developments in technologies applicable to a university.
- Participates in the university’s emergency response plan.
- Undertakes other projects as assigned.
- Bachelor's degree.
- One years’ experience providing multimedia or other technology support.
- Experience providing technology training in a workshop setting.
- Proficient with Adobe Creative Suites (including Premier) or comparable video editing and graphic design applications.
- Ability to work evenings or weekends when needed to provide workshops or backup for other staff.
- Successfully pass a criminal background check.
- Experience providing technology support or training in a college or university.
- Experience with Moodle or another course management system.
- Proficient with multimedia production software (Adobe Creative Suites and Audacity), digital media equipment (camcorders, audio recorders, lighting), Microsoft Office applications (especially Word, Excel, and PowerPoint), screencast software (Camtasia Relay), course management systems (Moodle) other instructional or communication technologies supported by the library.
- Competent in designing and delivering training and instruction to students, faculty, and staff in classroom, individual, and online settings; articulating learning objectives; and assessing effectiveness.
- Ability to articulate and deliver a well-defined, effective technology-support training program for student workers.
- Familiarity with standard library research tools and the ability to perform basic library research competently.
- Competent in basic web page maintenance in the university’s platform (migration pending).
- Competent in fielding basic desktop support questions from users, and, when appropriate, articulately referring problems to ITS.
- Capacity and eagerness to learn new software and technologies.
- Communicates effectively, both verbally and in writing, with a variety of audiences and individuals from diverse backgrounds.
- Delivers exemplary patron service to library users by resolving problems effectively and treating all in a professional and welcoming manner.
- Understands university and library policies relevant to library services and technology use; makes certain that decisions and actions are informed by these policies.
- Attention to detail.
- Solves complex problems using intelligence, creativity, common sense, collaboration, and persistence.
- Demonstrates a strong ability to plan, organize workflow, prioritize tasks, document procedures, and meet internally and externally imposed deadlines, managing multiple projects and responsibilities effectively.
- Adapts readily to changing needs, conditions, and work responsibilities.
- Accepts personal responsibility for the quality and timeliness of his or her work and can be relied upon to achieve results with little need for oversight.
- Builds and maintains student, faculty, and staff satisfaction with the resources and services offered by the library and University.
- Develops constructive working relationships across the university that are characterized by respect, cooperation, collaboration, and communication.
- Understands the University’s and the library’s missions, the relevance of library and instructional technologies to these missions, and uses this knowledge to inform decisions and to identify actions that support organizational goals.
- Supportive of a Catholic, Benedictine tradition of education.
To be considered for this position, applicants must submit the following to
Human Resources at firstname.lastname@example.org
- Application of employment.
(MS Word Version)
- Cover letter specifying interest and how their background has prepared you
for this position.
- Current resume.