Position title: Administrative Assistant II
Reports to: Assistant Dean for Student Financial
The Student Financial Service Center Administrative Assistant II is the Student Financial Service Center’s (SFSC) first point of contact…in person, by telephone, and by email for current and prospective students, parents of students, University faculty, University staff, Abbey members, and the community. This person disseminates financial aid application and program information, along with student billing, insurance, and payment plan information, including, but not limited to, the collection and receipt of payments.
Mission and strategic plan
The position is part of a department that promotes creating a
positive relationship with the student, their families, and others who
are contributing to the student's education. By working with the other
student financial services staff, the goal is to assist the student in
understanding their educational finances, educate them on their
responsibilities for the aid awarded, and establish an atmosphere that
supports our Benedictine values.
Level of supervision and supervisory responsibility
General Direction: The employee carries out work assignments in accordance with the policies and objectives established by the supervisor. The employee plans and organizes the work, determines the work methods which will be employed and assists in determining priorities and deadlines. Completed work is reviewed in terms of the employee’s effectiveness in producing the expected results.
Responsibilities and essential functions
- Provide initial contact for Student Financial Service Center, in person and
by phone, with current and prospective students, parents of students, faculty,
staff, Abbey members, and the community.
- Collection and receipt of student payments and financial documents.
- Maintain correspondence files, route correspondence, and telephone calls to
appropriate individuals for further handling, and responds to SFSC email
- Assists with the distribution and mailing of SFSC materials (including
monthly billing statements, missing information letters, financial aid award
letters, and validation billing packets).
- Enter and/or update critical data into PowerCAMPUS and PowerFAIDS systems.
- Assist office staff with routine and advanced clerical duties, including, but not limited to the processing of daily deposits, the review and follow up of outstanding balances, and the review and update of Hold placed by Student Financial Services.
- Perform other duties as assigned.
- Strong positive customer service skills along with the ability to gain customer confidence and trust by ensuring that long-term needs are met.
- Effective and efficient use of Microsoft Office (Word, Excel, PowerPoint,
Access) and other relevant computer based programs.
- Ability to work independently with minimal direct supervision.
- Ability to learn, understand, and interpret state and federal financial aid policies and procedures as well as federal privacy laws.
- Effective oral and written communication skills.
- Ability to communicate effectively with a diverse range of people in a
variety of situations.
- Ability to work in an often stressful and fast-paced work environment.
- Ability to work effectively and collaboratively with co-workers and
- Ability to maintain confidentiality.
- Must be supportive of a Catholic, Benedictine philosophy of education.
- High school diploma or equivalent; Associate's degree from an accredited
college or university is preferred.
- Experience working in a college or university environment is preferred.
- Cash handling experience preferred.
- Successfully pass a criminal background check.
- Operates a variety of standard office equipment requiring continuous or
repetitive arm-hand movements.
- Reading, writing, speaking, hearing, standing, bending, sitting.
- Learning and comprehending.
- Requires visual concentration on detail.
- Manual dexterity and precision required for keyboarding.
- Must be able to sit for long periods of time at a computer.
- May occasionally be required to deal with distraught people.
- Must be able to concentrate on details and process complex information while
experiencing frequent interruptions.
- Must be able to communicate effectively with people at all levels under
The principles of the Catholic Benedictine tradition, equal
employment opportunity, and nondiscrimination are fundamental to the
mission, goals, and objectives of Saint Martin’s University. The
University does not discriminate in employment or in the delivery or
administration of its educational programs, policies, scholarship and
loan programs, athletic or other University programs on the basis of
sex, sexual orientation, race, color, religion (except as a bona fide
occupational qualification for certain select positions), marital
status, national or ethnic origin, military or veteran status, age, or
Students or employees with concerns or complaints about discrimination on the
basis of sex in employment or an education program or activity, or any other
inquiries related to the University's non-discrimination policy, may contact the
Director of Human Resources/Title IX Coordinator
5000 Abbey Way SE, Lacey WA 98503
Consistent with the requirements of Title IX of the Education Amendments of
1972 and the regulations adopted under that law, the University has designated
the above individual as the University's Title IX Officer, responsible for
coordinating the University's Title IX compliance. Individuals may also contact
the Office for Civil Rights, U.S. Department of Education, 915 2nd Avenue, Room
3310 Seattle, WA 98174-1099, Telephone: (206) 220-7900, TDD: (206) 220-7907.